DAYTONA Luxury Car Rental

Frequently Asked Questions

About Reservation

As a general rule, reservations are accepted starting six months prior to your desired rental date.
Please note that during peak seasons (summer and year-end holidays), vehicles may be fully booked early.
We highly recommend securing your reservation well in advance.

Yes, same-day reservations are possible if vehicles are available.
Please contact us by phone or through our website beforehand.

Cancellations and changes can be made via our inquiry form or through our official LINE account.
Cancellation fees are as follows:

・9 to 3 days before the rental start date: 20% of the rental fee

・2 days to the day before the rental start date: 30% of the rental fee

・On the rental start date or thereafter: 100% of the rental fee

We accept credit cards and cash (on-site payment).
Please note that QR code payments and other electronic payment methods are not supported.

High-season pricing applies during year-end and New Year holidays, late April through late September, and on select peak dates.
Please note that the exact periods for the year-end/New Year holidays and Golden Week vary each year, so please confirm the details at the time of reservation.

Yes, we offer long-term rentals for periods of one week or more.
We provide discounted plans based on the length of your rental.
Please feel free to consult us when making your reservation.

Yes, you may rent a vehicle by presenting your international driving permit along with your passport.

Yes. As an optional service, we provide transportation to and from Naha Airport as well as your preferred hotel.
Please note that advance reservation is required for this service.
When making your booking, kindly select the pickup option and consult with us regarding the details.

About Rent

Yes, additional drivers besides the primary contract holder may operate the vehicle.
Please provide the necessary driver information in advance when making your reservation.

No. There are no mileage limits and no additional charges for distance driven.

To request an extension during your rental, please contact us by phone.
Please note that your request may not be accommodated depending on the availability of the vehicle for other reservations.

As a general rule, taking the vehicle off the island (e.g., via ferry) is not permitted.
However, this does not apply to islands connected to the main island by bridges.
If it is necessary to take the vehicle off the island for any reason, please consult with us in advance.

As a general rule, pets are not allowed in our vehicles.

If the dirt is minor, please inform our staff upon return of the vehicle.
For severe dirt or damage, please contact us by phone immediately.
Please note that, regardless of the severity, a Non-Operation Charge (NOC) may be applied at the discretion of our staff.

About Pick-up & Return

Vehicle handover at the airport is not permitted in accordance with Airport Management Regulations (Ministry of Land, Infrastructure, Transport and Tourism, Article 18).
However, pickup and drop-off services are available for both airports and hotels.
Please consult with us in advance to arrange this service.

Yes, transportation to areas such as Nago City and Motobu Town is available.
For more details, please contact us.

No, returning the vehicle with a full tank is not required.
In such cases, a fuel charge will be applied based on the distance driven.

If the vehicle is returned after the scheduled time, an overtime fee will be charged.
If you wish to extend your rental, please contact us in advance.

Vehicle returns must be made during our business hours.
If returning within these hours is not possible, please contact us in advance.

About Vehicle & Equipment

Our rental service specializes exclusively in Alphard vehicles.
We offer the latest models in several colors: Platinum White Pearl Mica, Black, and Precious Leo Blonde.
If you have a preference, please inform us in advance.

Yes, they are available as an optional service with advance reservation.
Please note that quantities are limited, so we recommend consulting us beforehand.
All seats provided meet the required safety standards.

We do not provide separate GPS rentals; however, all vehicles come standard with Toyota’s built-in navigation system.

All vehicles come equipped with a standard ETC onboard unit.
Please note that ETC cards are not provided, so be sure to bring your own.

All of our vehicles are non-smoking.
We appreciate your understanding in helping us maintain a comfortable environment.

The vehicle can accommodate up to 7 passengers.
It features a spacious luggage area, suitable for suitcases, strollers, and other large items.

All vehicles come standard with Bluetooth, allowing you to connect your smartphone and enjoy the rich sound of the JBL speakers.
Additionally, you can connect via HDMI to display video on the in-car monitor.

Yes, all vehicles are equipped with USB Type-C ports for charging.

About Insurance

The amount of liability depends on the circumstances of the accident.
Please contact us immediately if an accident occurs.
A security deposit of ¥100,000 is collected at the time of rental, and any repair costs or related charges will be deducted from this deposit.

Upon vehicle return, we will inspect the condition of the car.
If there are no issues, the full deposit will be refunded.

Yes, we offer 24-hour roadside assistance.
You can rest assured knowing support is available in case of any unexpected issues.

Other

By selecting this option at the time of reservation, you can enjoy the G-Class photo package (note: the vehicle is not available for rental).
For further details, please consult with us directly.

Yes, upon request, we can share recommended spots and model itineraries for your Okinawa trip.
Please feel free to ask us.

Items left in the vehicle that cannot be linked to a specific individual will be kept at our office for 90 days.
Items not claimed within this period will be disposed of.
Cash, jewelry, and other valuables will be reported to the police seven days after discovery.
When retrieving your belongings from our office, please bring a form of identification such as a driver’s license or My Number card.